MenuMENU
SearchSEARCH

‘Ringless’ Voicemails Off Limits After FCC Ruling

Marketing method used by some auto dealers now requires prior consumer consent.

November 30, 2022
‘Ringless’ Voicemails Off Limits After FCC Ruling

Some dealership groups have settled lawsuits over ringless voicemails, including Moss Bros. Auto Group.

Credit:

IMAGE: Getty Images/Yuliia Konakhovska

1 min to read


A marketing method some auto dealers use is now illegal without consumers’ consent, the Federal Communications Commission has ruled.

The FCC decided that “ringless” voicemails fall under the Telephone Consumer Protection Act of 1991 because they amount to calls by “an artificial or prerecorded voice.”

FCC Chairwoman Jessica Rosenworcel said in a statement that, “no one wants to miss important calls from family and friends because these garbage messages fill up their in-box.”

Such “calls” go straight to the receiver’s voicemail with no telephone ring beforehand and therefore allow no way for the receiver to intercept them. Rosenworcel called them “unbelievably annoying.”

The TCPA was enacted to protect consumers from unwanted robocalls and from nonemergency calls to their wireless telephones using automatic dialing systems or artificial or prerecorded voices unless the receiver grants prior express consent.

The FCC ruled that ringless voicemails amount to robocalls and are therefore covered by the act. It has authority to enforce the rule, or consumers can sue over violations.

The agency said it’s gotten dozens of consumer complaints each year about ringless voicemails.

Some auto dealers, along with other businesses and political campaigns, have used such calls for marketing purposes, and some dealership groups have settled lawsuits over them, including Moss Bros. Auto Group.

CASE IN POINT: California Auto Group Reaches Settlement in Ringless Voicemail Case

 

More Dealer Ops

Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
Ad Loading...
SalesAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Dealer Opsby Hannah MitchellAugust 19, 2025

Buy-Sells Up in Q2

Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.

Read More →
Graphic for July 15, 2025 webinar “Driving Directions to Your Secure Auto Destination,” listing vehicle theft, vandalism, insurance losses, and other security risks with a laptop meeting image.
Dealer Opsby StaffAugust 14, 2025

Webinar Gives Driving Directions for Vehicle Security

Free on-demand session shares solutions for securing vehicle storage and parking facilities.

Read More →
Ad Loading...
Dealer Opsby Hannah MitchellAugust 7, 2025

Own Your Missteps

We all mess up from time to time, but it’s how we address the mistakes that really matters.

Read More →
Jennifer Rappaport, CEO of EFG Companies, stands in a conference room wearing a bright pink suit, with the EFG logo visible on the wall behind her.
Dealer Opsby StaffAugust 1, 2025

Top Questions From Dealers Reflect State of Industry

EFG Cos. says challenging times demand sound counsel during second half of 2025.

Read More →
Dealer Opsby StaffJune 18, 2025

TSD Mobility, Canopy Connect Partner to Ease Insurance Verification

The new integration is intended to bring streamlined functionality to rental agents and dealerships.

Read More →
Ad Loading...
F&Iby StaffApril 2, 2025

DOWC Powers the Future of F&I for NESNA

Company is providing a fully integrated F&I administration model to Nissan Extended Services North America’s dealer network.

Read More →