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A lack of knowledge about autonomous vehicles makes people hesitant to have them transport people, according to the J.D. Power 2022 Mobility Confidence Index.
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A J.D. Power brand loyalty study finds most car buyers return to the same brand when trading in their used vehicles.
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Lexus and Subaru rank highest for third consecutive year.
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Wholesale used vehicle prices have increased 37% over the past 20 weeks and used retail prices rose 15% since the end of 2020.
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According to the J.D. Power 2021 U.S. Automotive Commercial Lending Satisfaction Study, the difference between good and great dealer-lender relationships comes down to four key steps.
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Remote online notarization to streamline touchless purchase of vehicles and more.
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This program recognizes the importance of the customer experience.
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DealerPolicy announced a collaboration with J.D. Power, to deliver instant, personalized insurance quotes to car buyers.
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Customer retention takes spotlight as 1.8 million auto leases mature between March and July.
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Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.
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