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Twenty percent of American households are delaying maintenance on their vehicles, according to the results of a recent survey by automotive research firm IMR Inc.
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Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.
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The organization's newest survey backs the need for F&I protections, finding that 64 million U.S. drivers can't afford an unexpected vehicle repair. AAA also found that one-third of drivers skip or delay recommended services or repairs.
Read More →Hyundai's Genesis will offer complimentary maintenance, loaner cars, and a valet service with its 2017 G90 and G80 luxury sedans in hopes of luring buyers to the new brand, Genesis announced.
Read More →SHIFTMobility has become part of myCarfax, integrating Carfax vehicle information into its ShopLite mobile solution.
Read More →AutoPoint has launched its new OwnerCare tool, which allows dealer service customers to see a digital report on their vehicle and approve any additional maintenance from their computer or mobile device.
Read More →The percentage of vehicle owners with complimentary or prepaid vehicle maintenance packages has more than doubled during the past five years, according to a study by J.D. Power. The growth of such offerings is helping to drive up loyalty and repurchase rates for OEMs and dealers.
Read More →Expert Don Reed, CEO of Fixed Ops Solutions, points out that the primary mission of a service advisor is to ensure that every customer is driving a safe and reliable vehicle. Reed also teaches you exactly how to accomplish your mission from building customer relationships to holding everyone accountable to the mission.
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